Critical Path's Professional Services team can help you every step of the way. Our services are customized to meet your individual needs, providing maximum flexibility, and our strategic approach ensures you will deploy the most appropriate solution to fit your needs in the most efficient manner.
Based on best practices derived from successful deployments around the world, we leverage our experience to expertly guide you in analyzing, configuring, deploying and maintaining Critical Path solutions.
Business Solution Design
Critical Path's team members work with you to develop a project plan that meets your business objectives. Guided discussions help further define your business problems and timeframe, and enable you to set specific solution requirements. The team addresses all potential issues, uncertainties and documents a business case demonstrating your project's expected ROI.
Technical Solution Design
At this stage, Critical Path will help to define the technical details of your solution. This includes identifying software and hardware requirements, architecture and finalizing cost estimates. Upon completion of this step, all implementation plans are solidified, and installation and configuration specifications are documented.
Implementation Services
During implementation, a Critical Path project manager oversees all implementation tasks and serves as your single point of contact. Our professional services team works with your internal staff to properly install all software. Next, we work with your administrators to fully configure software components according to previously defined specifications, and custom scripts are deployed. Finally, a complete battery of tests is performed to ensure all aspects of your solution work properly before launching your live production environment.
Ongoing Support & Training
Following the launch of your solution, Critical Path's consultants can remain on-site to help with any support issues. Critical Path's consultants can also help with ongoing solution development, as well as the integration of third-party solutions. A complete range of training courses is also available to prepare your staff for the successful deployment, use, administration and maintenance of your Critical Path solution.
Learn how to leverage the experience of Critical Path's Professional Services Organization, contact a Critical Path representative today!
