Training

Get the most out of your Memova applications and services. With Critical Path's comprehensive, hands-on training courses participants will master the skills necessary for the successful deployment, use, administration and maintenance of our applications.

Whether you’re looking for introductory or advanced courses, or you want a course that deals only with the topics you need help with, we can help.

Take advantage of Critical Path's training programs today to ensure you’re maximising the potential of your Memova solutions. Contact a Critical Path representative today, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

In addition to our face-to-face training courses, we've created video training sessions for our most popular courses. We can currently offer Memova Messaging, Critical Path Directory Server and Memova Anti-Abuse training via video modules that you can watch in your own time, at your own pace.

Videos cost €99 for 15 days access, and you can pay via Paypal, or sales order.

Please Note: Memova Anti-Abuse training is now available from our online training site

Please visit http://training.criticalpath.net to create an account and access videos

Standard Courses For Messaging Solutions

Anti-Abuse Appliance (Available Online!)

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build competency in Systems Administration functions associated with the Memova™ Anti-Abuse Appliance from Critical Path.

Length

2 days Face to Face

-or-

online at:

http://training.criticalpath.net - Watch a preview video

Pre-requisites

None.

Course Content

This course includes the following basic topics:

Introduction to Anti-Abuse — General
Introduction to Anti-Abuse — Memova Anti Abuse Solution
Technical Overview — from an Operational perspective
Deployment
Management of the solution using Web and Cluster Consoles
Installations and Upgrades
Monitoring and Logging
Statistics and Reporting Functions
Applying Maintenance Releases
Introduction to Trouble Shooting Techniques
Back-ups and Restoration

Skills Gained

At the end of this course students should be able perform the following tasks:

Have a basic understanding of anti-abuse measures accepted as best practice and how they are implemented in the Memova Anti Abuse solution.
Be able to perform the following tasks:
Deploy the Anti Abuse solution into a messaging network
Manage the implementation
Undertake Systems Administration and Support tasks
Trouble shoot and recover from incidents

Messaging (Available Online!)

Synopsis

This uses discussion, demonstrations, and hands-on exercises to build competency in using basic features of Critical Path™ Memova Messaging to configure a unified messaging platform.

Length

5 days, Lecture/Lab

-or-

online at:

http://training.criticalpath.net - Watch a preview video

Who Can Benefit

Members of a Memova Messaging deployment team who wish to learn how to deploy and install Memova Messaging
Operation team members who wish to learn how to provision users and troubleshoot issues

Skills Gained

At the end of this course students should be able to perform the following tasks:

Install and deploy a Memova Messaging installation
Create and configure users on the Memova Messaging installation
Troubleshoot basic provisioning errors
Gather any information needed for Critical Path Technical Support
Create domains and users with various levels of service
Back-up the system in case of hardware Failure
Perform with confidence all of the common administrative tasks in a Memova Messaging environment

Course Content

This course includes the following basic topics:

Introduction and Overview
Platform Information Storage
Server Information Storage
On-disk representations and process control
Provisioning
Common Admin tasks based on your specific implementation

Messaging Architecture and Overview

Synopsis

This course is an introduction to the Memova Messaging platform, inlcluding an introduction to the key components and a discussion of the services provided.

Length

1 day, Lecture (Available on-site*)

Who Can Benefit

Members of a Memova Messaging deployment team who wish to learn how to deploy and install Memova Messaging
Management staff who wish to evaluate and inspect Memova Messaging Platform's capabilities

Skills Gained

At the end of this course students should be able to perform the following tasks:

Understand the key components in a Memova Messaging Environment
Evaluate the services provided by the Memova Messaging Environment
Understand the different Deployment options for Memova Messaging

Course Content

This course includes the following basic topics:

Introduction and Overview
Platform Information Storage
Server Information Storage
On-disk representations and process control
Provisioning

Mobile Messaging NOC, Call Center Training

Synopsis

The NOC, Call Center training course will provide staff with the competence to provide 1st Level interaction with customers whom are experiencing issues with the Hermes Mobile Messaging Product. The goal of the course is to provide attendees with the information required to begin supporting the product

Upon completion of the support class, the attendee will be able to:

Identify the process to be followed in the event of an issue being logged that relates to CP software
Identify the resources available to them to assist them in the support of CP products This will include but is not limited to: Manuals and Documentation, and Frequently Asked Questions
Identify, resolve and attempt to workaround basic issues
Be familiar with methodologies employed by CP Technical Support.

Length

1 day

Pre-requisites

None.

Course Content

This course includes the following basic topics:

Day 1

Section 1: Introduction
Section 2: Product Overview
Section 3: Glossary of terms
Section 4: Configuration
Section 5: Call Flow Chart
Section 6: Case Studies
Working example calls:
o Resolved by the NOC/CC
o Obtaining information
o Passing on to CP Level II
Section 7: Troubleshooting
o process tracing
o process logging
o common sense approach
Section 8: Questions

Mobile Messaging NOC, Operations Training

Synopsis

This course is aimed at second-level support staff who would take information from the 1st level call-centre and use this to try to diagnose, and workaround the problem reported. These users would have more in-depth knowledge of the system and would have more hands-on experience.

Upon completion of the support class, the attendee will be able to:

Identify the process to be followed in the event of an issue being logged that relates to CP software
Identify the resources available to them to assist them in the support of CP products This will include but is not limited to: Manuals and Documentation, and Frequently Asked Questions
Identify, resolve and attempt to workaround basic issues
Be familiar with methodologies employed by CP Technical Support.

Length

1 day

Pre-requisites

None.

Course Content

This course includes the following basic topics:

Day 1

Section 1: Introduction
Section 2: Product Overview
Section 3: Glossary of terms
Section 4: Configuration
Section 5: Call Flow Chart
Section 6: Discussion of the different components
Section 7: Basic Provisioning
Section 8: Troubleshooting
o process tracing
o process logging
o common sense approach
Section 9: Questions

Mail Server

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build competency in using basic features of Critical Path Messaging Server to build an email messaging system.

Length

2 days

Audience

Implementers, administrators, operators, and support staff.

Pre-requisites

None.

Objectives

At the end of this course students should be able perform the following tasks:

Create mail domains and users
Backup and understand the Critical Path Messaging server data files
Use the Messaging Server utilities to troubleshoot issues
Create filters to minimize the effect of spam on a mail server
Use the utilities supplied with the Mail Server to protect it against unauthorized access

Topics — Detailed Outline

This course includes the following basic topics:

Messaging Server Overview
Installation and Startup
Creating a Basic Email System
Managing Email Users
Managing Servers
Deployment Options

Digital Life

Synopsis

This uses discussion, demonstrations, and hands-on exercises to build competency in using the features of Critical Path™ Digital Life to configure the platform

Length

3 days, Lecture/Lab

Who Can Benefit

Members of a Digital Life deployment team who wish to learn how to deploy and install Digitial Life
Operation team members who wish to learn how to provision users and troubleshoot issues

Skills Gained

At the end of this course students should be able to perform the following tasks:

Install and deploy a Digital Life installation
Create and configure users on the Digital Life installation
Troubleshoot basic provisioning errors
Gather any information needed for Critical Path Technical Support
Create domains and users with various levels of service
Back-up the system in case of hardware Failure
Perform with confidence all of the common administrative tasks in a Digital Life environment

Course Content

This course includes the following basic topics:

Introduction and Overview
Platform Information Storage
Server Information Storage
On-disk representations and process control
Provisioning
Common Admin tasks based on your specific implementation

Universal Contacts

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build competency in using the add-on suite of Critical Path Universal Contacts to safe online communities and enable users to communicate more easily from any device or application.

Length

2 days, Lecture/Lab

Who Can Benefit

Administrators, operators, and support staff

Skills Gained

At the end of this course students should be able to perform the following tasks:

Understand the end-user experience of Universal Contacts
Understand the architecture and deployment options for Universal Contacts
Install CP Directory Server
Install and manage CP Presentation Server
Install and manage CP Personal Address Book Server
Install and manage CP SyncML Server
Integrate these services to create a unified environment
Create domains and users using these services
Perform configuration, analysis, and optimization of servers
Troubleshoot servers to identify issues and resolve them quickly
Efficiently manage servers with automated backup and recovery processes

Course Content

This course includes the following basic topics:

Overview
Installation
Provisioning
User Experience
Monitoring And Troubleshooting
Backups

Securing Your Messaging Server

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build skills and understanding in relation to Internet Security, and in particular configuring the Critical Path™ Mail Server to withstand attack from Spam, Virus and unauthorized access.

Length

3 days

Pre-requisites

A basic knowledge of the Critical Path Messaging Server.

Who Can Benefit

Operations, support and administration staff

Course Content

This course includes the following basic topics:

Understanding the Threat
Preventing unauthorized access to CP MS
Using filters on mail
Introduction to Anti-Abuse - General
Introduction to Anti-Abuse - Memova Anti Abuse Solution
Technical Overview - from an Operational perspective
Deployment of Anti-Abuse Appliance
Management of the solution using Web and Cluster Consoles
Installations and Upgrades
Monitoring and Logging
Statistics and Reporting Functions
Applying Maintenance Releases
Back-ups and Restoration

Skills Gained

At the end of this course students should be able perform the following tasks:

Create filters to minimize the effect of spam on a mail server
Use the utilities supplied with the Mail Server to protect it against unauthorized access
Have a basic understanding of anti-abuse measures accepted as best practice and how they are implemented in the Memova™ Anti Abuse solution

SMS Server

Synopsis

This is an introduction course aimed at participants having no prior knowledge of CPSMS.

Length

3 days

Pre-requisites

None

Course Outline

The goal of the course is to provide students with the information required to begin supporting the product. The course is intended to be primarily lab oriented, with focus on the installation, admistration and support CP SMS Server.

Upon completion of the support class, the student will be able to:

have a basic understanding of SMS
install and configure the product
understand the Systems Monitoring and Management Tasks
undertake system upgrades
identify the troubleshooting data available to them based on the specifics of the problem reported
utilize the available tools in order to produce troubleshooting data to be analyzed

Day One

Section 1: System Overview
Section 2: Wireless Messaging
Section 3: Installation
Section 4: Configuration
Section 4a: Services and Routing
Hands On: Services and Routing
Section 4b: Mail Configuration
Hands On: Mail Configuration
Section 4c: Database Configuration
Hands On: Manipulation of Database Contents

Day Two

Section 5: SM/ASI and External Applications
Section 6: System Monitoring
Hands On: System Monitoring & Log file message flow
Section 7: Maintenance and Troubleshooting
Hands On: Tracing & Alarms
Section 8: Common FAQ's

Day Three

Section 9: Overview of Upgrade Procedure
Hands On: Upgrade
Hands On: Standard sanity checks of upgraded CPSMS
Section 10: Installation of maintenance releases
Section 12: Questions

Standard Courses For Identity Management Solutions

Directory Server (Available Online!)

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build competency in installing, configuring, and operating a directory using Critical Path™ Directory Server.

Length

2 days

-or-

online at:

http://training.criticalpath.net - Watch a preview video

Audience

Administrators, and support staff

Pre-requisites

Experience with LDAP directories is not required, but would be advantageous. Familiarity with NT or UNIX is required depending on the training platform.

Objectives

At the end of this course students should be able perform the following tasks:

Install Critical Path™ Directory Server
Create a directory
Modify a directory's schema
Use various methods to populate a directory
Chain and replicate a directory
Configure security policy and access controls

Topics — Detailed Outline

This course includes the following basic topics:

Directory technology overview
Critical Path™ Directory Server overview
The Directory Information Tree
Schema Elements
iCon introduction
Creating a Directory System Agent
Management commands
Tuning a DSA
Modifying the directory schema
Backup and recovery
Data management commands
Distribution and shadowing
Authentication policy
Access Control Information

Identity Management

Synopsis

This course uses discussion, demonstrations, and hands-on exercises to build competency in creating an identity management interface to corporate directory content.

Length

3 days, Lecture/Lab

Audience

Directory administrators and support staff

Pre-requisites

Experience with LDAP directories is not required, but would be advantageous. Familiarity with NT or UNIX is required depending on the training platform.

Objectives

At the end of this course students should be able perform the following tasks:

Set up a J2EE environment
Install and configure CP Identity Manager
Import and export applications
Design and create an application
Define data sources and resources
Customize attributes
Create user views
Configure the dictionary
Create custom resources
Create roles
Create simple and complex links
Create a studio form
Modify form layouts
Add client side behavior

Topics — Detailed Outline

This course includes the following basic topics:

CP Identity Manager Overview and Architecture
Setting up a J2EE environment
CP Identity Manager Installation and Setup
Solution development methodology
CP Identity Console logical components
Importing and exporting applications
Designing an application
Defining data sources and resources
Presentation properties
Creating forms
Form rights and physical rights
Standard, computed and system attributes
The centralized dictionary
User views
Pre-defined variables
User, group and dynamic roles
Rights and preferences for roles
Linking resources
CP Identity Studio concepts
Creating documents
Visual components
Saving and generating forms
Contexts and file paths
Component libraries
User Interface Guidelines
Adding client side behavior

Meta-Directory Server

Synopsis

This uses discussion, demonstrations, and hands-on exercises to build competency in using basic features of Critical Path. Meta-Directory Server to configure a meta-directory system that flows data between various types data servers.

Length

5 days

Audience

Members of a meta-directory system implementation team that are new to Critical Path™ Meta-Directory Server.

Pre-requisites

Experience of directory servers and of the LDAP protocol are strongly recommended.

Objectives

At the end of this course students should be able perform the following tasks:

Install Critical Path. Meta-Directory Server (MDS)
Create and configure a directory to operate with CP MDS
Create CP MDS rules to flow data between data servers
Initiate and manage CP MDS join processing
Troubleshoot configuration errors
Perform project analysis for a meta-directory project
Configure connections and data flow between the meta-directory and Oracle, Microsoft Exchange, and Active Directory
Configure a Perl script connector

Topics — Detailed Outline

Critical Path™ Meta-Directory Server overview
Critical Path™ Meta-Directory Server installation and setup
MetaViews, ConnectorViews, and Rules
DN Mapping Rules and Attribute Flow Rules
Join Rules and Filter Rules
Join Engine Plug-ins overview
Meta-directory project analysis
Database Plug-in
Microsoft Exchange Plug-in
Microsoft Active Directory Plug-in
Universal Perl Plug-in

Custom Courses

All our hosted training is provided as customised training, tailored to the specific needs of our hosted customers.

Onsite training can be tailored to a particular customer's need. Please contact us to discuss your requirements.